Contact Us
We're here to help. Get in touch with our support team.
Contact Methods
Live Chat
Chat with our support team in real-time. Available 24/7.
Note: Live chat widget will be integrated here
Email Support
Send us an email and we'll respond within 24 hours.
General Inquiries: support@mansion88.com
Account Issues: accounts@mansion88.com
Technical Support: tech@mansion88.com
Support Hours
Our customer support team is available:
- Live Chat: 24/7
- Email: 24/7 (response within 24 hours)
- Phone: 24/7 (coming soon)
How We Help
Our support team can assist with a wide range of questions, from account access and verification to bonus eligibility, game rules, and technical troubleshooting. The fastest way to resolve an issue is to share the key details up front, such as your username, the device you are using, and a brief description of the problem. For payment questions, include the payment method and time of the transaction so we can locate it quickly.
If you are contacting us about promotions, we recommend reviewing the promotions page first. You can also check game guides in slots or live casino for rules and strategy basics. For player safety questions, visit our responsible gaming page for tools and resources.
Typical Request Types
- Account access - Password resets, verification questions, or profile updates
- Payments - Deposit status, withdrawals, limits, and method availability
- Bonuses - Eligibility, wagering requirements, and bonus status
- Game help - Rules, RTP details, and recommended guides
- Technical issues - Login errors, loading problems, or display issues
- Responsible gaming - Limits, self-exclusion, and support resources
Before You Contact Support
Try these quick checks to resolve common issues:
- Login issues - Verify your email address, then reset your password if needed
- Loading problems - Refresh the page, clear browser cache, or try a different browser
- Payment delays - Check your payment method status and confirm transaction timestamps
- Bonus not credited - Confirm eligibility rules and verify that a qualifying deposit was made
- Slow performance - Close background tabs and ensure a stable connection
If the issue persists, contact support with the relevant details for faster resolution.
Response Times
We aim to respond quickly across all channels. Live chat is best for urgent questions. Email is ideal for detailed requests or attaching documentation.
- Live Chat - Immediate help for quick questions
- Email - Typically within 24 hours
- Phone - Coming soon with regional availability
FAQ Quick Links
Find quick answers to common questions:
Regional Support
We provide localized support for players in:
- China - Support available in Chinese
- Malaysia - Support available in Malay and English
- Vietnam - Support available in Vietnamese
- Cambodia - Support available in Khmer and English
Our support team can assist you in your preferred language during live chat sessions.
Frequently Asked Questions
Use the password reset link on the sign-in screen, then check your email for instructions. If you do not receive the email, contact support so we can assist you directly.
Some payment methods require additional verification or processing time. Send us the transaction time, payment method, and reference number so we can investigate.
Log in to your account and visit the promotions or bonus section to view wagering progress. You can also review the promotions page for eligibility details.
Refresh the page, try a different browser, and ensure your connection is stable. If the issue continues, send us the game name and device details.
Yes. Visit our responsible gaming page or contact support to set limits or request self-exclusion.